Join Our Team

Resident Manager:

Live on-site at the Ronald McDonald House in a private 1,000 square foot 2-bedroom apartment from 4:30pm Sunday until 9:00am Friday to be on call for emergencies. This apartment (all expenses paid by the organization) can be your primary residence.

Job Summary

The Resident Manager is responsible for acting as an extension of the Director of Operations during evening hours. The Resident Manager performs office and clerical duties, general housekeeping chores, and provides week-end and holiday coverage as needed. The Resident Manager is always an ambassador for the House and reports to the Director of Operations.

Responsibilities:

1. Admitting Guest Families: Families are not admitted after 9:00pm when quiet hours begin, unless an emergency situation requires it.

• Admits and discharges guest families.
• Explains the policies and guidelines for guest families.
• Answers questions and provides information in a friendly manner.
• Provides a thorough tour of the House with guest families.
• Accepts money for room contributions and donations, records promptly, and provides a receipt to the donor.

2. Discharging Families:

• Completes check out information on the back of guest registration packet (date discharged, any donations received, and condition of room, etc.).
• Offers the family the opportunity to complete an evaluation form before leaving.
• Completes a room check before the family leaves the premises to ensure that the room is in the same condition as when the family checked in.

3. Visitors:

• Visitor’s occasionally come to the House to visit a family. Make visitors aware that they must enter/exit the House through the front door and staff has to let them inside. Visitors cannot enter a family’s guest room. They are welcome to use any common areas or outdoor spaces during their visit.
• Visitors are not permitted inside the House once the office closes at 9:00pm.
• Tours for visitors should never interfere with guest families or infringe on meeting the needs of families.

4. Safety:

• Conduct nightly walk through of the House:
  • All doors are locked.
  • All lights are turned off.
  • Security system is set.
  • Security signs are hung on doors.
• Disruptive Families
• Exercise good judgment in handling situation with families that are volatile or have the appearance of becoming volatile.
• Remain calm.
• Do not put yourself in harm’s way if you sense you could be at risk; call 911.

• Safety and Security of Families
  • Safety and security of families is a priority.
  • Know how to operate the alarm systems (security and fire).
  • Know how to cut off water at main connection in basement.
  • Evacuate families in the event of an emergency and account for them at the assigned meeting space (gazebo).
  • Set up the main storage room downstairs as storm shelter during adverse weather such as tornado.
  • Place lanterns/flashlights outside each guest room during power outage.
  • Always call 911 in case of an emergency
  • Call JCMC Security
  • Call Chief Executive Officer and Director of Operations

 

5. Guest Families:

• Every effort should be made to accommodate guest families.
• Demonstrate a supportive role to guest families.
• Be patient and courteous in answering questions.
• Remember at all times, every guest family is under a tremendous load of stress with a critically ill child and may not always act appropriately, but your treatment of them should always be respectful and understanding.
• Maintain rapport and open communication with guest families.
• Always be nice under the worst of circumstances.
• Encourage guest families to help in maintaining a clean and safe House
• If a guest family is violating a rule that does not put the House in danger, please leave documentation of the violation for the Director of Operations to meet with the family the following day.

 

6. Office: Office closes at 9:00pm

• Answer phone/door and transfer calls as needed.
• Assist with bulk mailings such as hearts, Fourth of July Virtual Family Cookout, etc.
• Provide support as needed for special events sponsored by the House.
• Be ablet to maintain guest registration packets and make copies as needed.
• Assist evening volunteers by explaining tasks left by Director of Operations and assign additional tasks as needed.
• Attend staff meetings as needed.
• Follow policies and procedures as set forth by the board of directors.
• At the end of the evening shift, leave a written summary of pertinent information for the Director of Operations. (issues with families, sickness, evening happenings, etc.).

General Duties:

The House must be maintained at all times. The Resident Manager is expected to leave the House clean and ready to operate efficiently when the staff arrives for the day. This requires performing the following housekeeping duties:

• Mop all communal space floors and hallways every other day.
• Clean the kitchen nightly. This includes: putting food away, cleaning all counterspace, turning on dishwasher/emptying and putting away any dishes, sweep and mop the entire kitchen (around the island and on either side where families eat), wipe down all spaces where families are eating, stock as needed the grab and go snack bar as well as the pantry and coffee bar area, remove all trash from under the island and at the coffee bar/café area.
• Monitor for replenishing milk, eggs, juice, bread, etc. on a nightly basis and purchase items in a timely manner.
  • Request funds to purchase items from the Director of Operations and bring back receipt and change from each transaction.
• Set up guest rooms prior to guest arrivals as needed and clean rooms at time of discharge as requested by the Director of Operations.
• Trash containers are moved to the front of the House each Monday evening for pickup on Tuesday morning.
• Follow House policies and procedures as set forth by the board of directors (SARMHC). Any exceptions must be cleared by the Chief Executive Officer and Director of Operations.
• Put away all donations received during shift unless it is virtual volunteer donations. Have donor fill out the appropriate forms for the donations and place them in the bin on the Director of Operations desk.
  • Place virtual volunteer donations on the white utility cart behind the Director of Operations desk.
• After check out, complete guest laundry and put linens away as needed.
• Clean public restrooms every night and replenish toilet paper/paper towels as needed.

The Resident Manager may delegate any of the above responsibilities to volunteers as needed; however, any exception does not relieve the Resident Manager of the responsibilities set forth by these guidelines.

The nature of the House requires flexibility of staff in working with guest families. Employees must be able to asses situations and make decisions in an expedient manner and in the best interest of the House. Employees must remain calm in the face of emergencies and provide support for guest families. Employees must be able to asses the danger of a situation and act appropriately in calling 911.

Skill/Education Requirements:

• Possess a high school diploma.
• Possess a valid driver’s license with an acceptable driving record.
• Must be 21 years or older.
• Demonstrate excellent verbal/communication/interpersonal skills.
• Must be capable and comfortable handling crisis/emergency situations as necessary.
• Understands the need of utilizing discretion and good judgment at all times.
• Able to maintain confidentiality of guest families.
• Possess knowledge of and maintain competency in operation of office equipment including computer and copy machine, also household equipment/appliances.

Physical Requirements:

• Ability to hear, understand, and respond in a professional manner to verbal requests made in person or via the phone.
• Visual acuity correctable to 20/20.
• Manual dexterity.
• Ability to stoop, bend, reach, stretch, push, pull, and apply force.
• Ability to walk, stand, twist, turn, and climb stairs.
• Ability to lift and move a minimum of 25 pounds—assisting families with luggage, handling supplies, etc.).
• Must be able to negotiate 3 levels of stairs.
• While performing the duties of this job, the employee is regularly required to use hands to handle heavy objects, tools, or controls.
• Ability to perform physical tasks, normally associated with maintaining a House and managing inventory and supplies.

 

 

 

Weekend Manager:

The Southern Appalachian Ronald McDonald House Charities is seeking part-time Weekend Managers to provide coverage/oversight of the Ronald McDonald House. Weekend Managers are responsible for guest support and the facilities on weekends and some holidays. This onsite position requires one weekend shift per month and three holidays per year. Additional opportunities may be available on occasional weekends, evenings, and overnights. Shift hours are 4:30pm Friday through 4:30pm Sunday.  Sleeping quarters are provided at the Ronald McDonald House for being “on call” during the overnight hours. This position requires that you remain on the premises throughout the shift and assist with House duties as needed. You must be 21 years or older to apply for this position. Please email your resume to Brittany Long, Director of Operations at brittany@rmhsa.org.